Water and Sewer operations are financed and operated in a manner similar to private business enterprise where the intent of the governing body is for the costs (including depreciation) of providing water and sewer services to the general public on a continuing basis to be financed or recovered through user charges.
- Water: The City owns and operates a public drinking water system consisting of pipelines, wells, pumps and tanks and is regulated by the State Water Resources Control Board Division of Drinking Water. Goals for the water division include:
- Continuously provide an adequate supply of water that is free of health hazards and is of acceptable quality to meet demand.
- Protect the health and welfare of the community by ensuring the continuous operation of the City's water transmission and distribution systems.
- Assure maximum fair collection of water revenue by maintaining all city water meters within tolerances established by the American Water Works Association and by maintaining all consumer meters in proper operating condition.
- Sewer: The City owns and operates a public sewer collection system and sends wastewater to the City of Santa Rosa's Regional Wastewater Treatment Plant for treatment and reuse. View the Water Reuse Tour Program videos. Goals for the sewer division include:
- Protect the health and welfare of the community by insuring the continuous uninterrupted operation of the wastewater collection and transmission system.
- Provide appropriate economical maintenance and repair of wastewater collection and transmission systems and appurtenances.
The following options are to make it as convenient as possible to manage your utility account during this time.
Convenient Methods for Payment
- Register your account and pay online at our payment portal
- Pay by phone any time at 833-282-0825
- Mail payment or drop it in the green box, located outside of City Hall at 201 West Sierra Avenue.
- Set up Automatic Draft by calling administrative services at 707-665-3631.
Start or Stop Water Service
We are now offering online options to both start or stop water service from a simple form available on our City Website or with an email to the Administrative Services department.
- Start service forms for residents are located here.
- Start services form for property owners consent are located here.
- Stop service should be scheduled online using your utility account login at our payment portal
Click image below for forms: